Service Department at the RL P. R. Slaveykov" has as its main tasks to meet each individual citizen or group of persons seeking some type of information with the help of the various funds and resources of the library.

Basically, the daily activity of the department consists of the following:

Upon registration, each new patron is told most of the library's basic rules for using the various types of holdings; the deadlines for borrowing materials for home use; an explanation of what rights and responsibilities his or her library card provides; the branches where he or she might use it; their locations in the city; the types of scholarly or fiction literature each offers for home use or on-site use only; the options for using the Internet and the institution's available website; a price list for doing ra For the convenience of the intended users, the librarians also offer promotional brochures for the other branches, containing all addresses and ways of contact. The complete information thus listed greatly facilitates the staff's further work with the different types of users.